Trouble Logging In 1. What is Corporate Id? Corporate ID is the Customized unique ID assigned to the Corporate. 2. What is User Id? User ID is the Customized User ID assigned to the Corporate User. 3. What is a Corporate Internet Banking Login Password? Login Password is the Password that the Corporate User needs to use to login into the Corporate Internet Banking account. On receiving your Corporate Internet Banking application, Login Password/Transaction Password will be generated and couriered to registered Corporate address. 4. What is a Corporate Internet Banking Transaction Password? Transaction Password is the password that the Corporate User would need to use for Online Transactions and Beneficiary Additions. 5. I am getting the message "Access Denied", what do I do? Reasons you could be locked for: Corporate Login Id/ Corporate User Id is incorrect. Login Password is case-sensitive and may not have been entered in the same lower or upper case as mentioned in the PIN envelope sent to you. The account has not been accessed for more than 365 days. You have entered the wrong password three (3) times If the password has been forgotten, then we have to regenerate on an authenticated request from you. For regeneration of Password, kindly approach your nearest SVC Branch. 6. I have not received Password, how can I obtain it? The Corporate Login & Transaction passwords will be sent to registered address with the bank. If you have not received the password, Corporate needs to approach his Home Branch (Branch where Primary A/c is maintained). 7. Why should I change my password when I access Corporate Internet Banking for the first time? This is mandatory for security reasons. Moreover this gives you an option to select a password of your own choice that you will be comfortable with. 8. How often must I change my Login password? Corporate User needs to change his Login Password every 180 days. We suggest that you must change your password as frequently as possible or whenever you feel that the password has been compromised. 9. How often must I change my Transaction password? Corporate User would be prompted to change Transaction Password once in 90 days. We suggest that you must change your password as frequently as possible or whenever you feel that the password has been compromised. 10. How can I block (report a lost or stolen) or un-register my IPIN (password)? In order to help you in any of the above scenario, we require a written instruction from the Corporate & the same needs to be submitted at the Home Branch (Branch where Primary A/c is maintained). 11. What happens if I am logged into my Internet banking account and the computer gets shut down accidently? In this case your Login Id will be released automatically after 15 minutes. So, you can try to login after that. 12. I am getting the message "You have exceeded the Maximum number of Login Attempts. Your Login Id is locked". If Corporate User enters the wrong Login password three (3) times, his Login ID for the Corporate is blocked. For unlocking the Login Id, kindly approach your Home Branch. 13. I am getting the message "Java not enabled" for Google Chrome & Mozilla Firefox browers, what do I do? Before accessing Corporate Internet Banking, Corporate User needs to check that Java has been enabled on his browser. For enabling Java, please refer to Brower Settings 14. I am getting the message "Java script not enabled" for any browser, what do I do? Before accessing Corporate Internet Banking, Corporate User needs to check that Java Script has been enabled on his browser. For enabling Java script, please refer to Brower Settings 15. I am getting the message "Activex is disabled." for IE7+ browser, what do I do? Before accessing Corporate Internet Banking, Corporate User needs to check that Activex Settings has been enabled on his browser. For enabling Activex Settings, please refer to Brower Settings 16. How to Install Activex for Internet Explorer 7+ browser? For installation of Activex for IE7+, please refer to Brower Settings 17. How to Install Add-ons/Plug-ins for Google Chrome/Mozilla Firefox browers ? For installation of Add-ons/Plug-ins for Google Chrome/Firefox Mozilla browsers, please refer to Brower Settings If you suspect that the security of any account has been compromised, contact us immediately at cibnetbanking@svcbank.com. Site best viewed in Microsoft Internet Explorer 7.0+ in 1024x768 resolution.