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1. What is SVC Corporate Internet Banking (CIB)?
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Corporate Internet Banking (CIB) of The SVC Co-operative Bank Ltd (SVC) is
the channel which facilitates Corporate Customers to carry out banking transactions
online anywhere and anytime using the convenience of the internet.
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2. How do I access Corporate Internet Banking (CIB)?
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- To access CIB, you need to have a Current account with SVC and register for Corporate
Internet Banking.
- You can approach the nearest SVC branch where your account is maintained and collect
the CIB registration form. CIB registration forms & Board Resolution Formats can
be downloaded from our online banking website www.svcbank.com.
CIB Form duly filled and signed by all authorized signatories and accompanied with
Board Resolution, wherever required, should be submitted to the branch.
- On registration, Corporate ID and User IDs will be sent to registered email address
of the Corporate. Login Password and Transaction Password Pin Mailers will be sent
to the registered address. Once you have received your CIB Access details, visit
www.svcbank.com and then log-in to Corporate
Internet Banking (CIB).
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3. Do we need to submit any Board Resolution for availing Corporate Internet
banking facility?
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A Board Resolution is required to be submitted along with the CIB application in
the Banks approved format and the same is applicable for Companies, Trusts, Societies
and Banks.
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4. How soon can the processes of enabling CIB operations be completed?
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On receipt of the Netbanking application, Corporate Netbanking Dept will process
the details of the application and sends a PIN -mailer containing passwords to the
Corporate's registered address within 7 working days from the date of application.
Accounts will be enabled as soon as the Corporate User logs in to his/her account
using Corporate ID, User ID and password.
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5. Where can I get more information about Corporate Internet Banking
(CIB)?
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Call: You can speak to a Phone Banking Officer 02271991290/91/92/93/94.
Email: Write to us at cibnetbanking@svcbank.com
or click Email Us on the website.
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6. Whom should I contact for any queries after I have submitted the form
or for any operational issues regarding Corporate Internet Banking (CIB)?
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- You can contact our Corporate Internet Banking Officers 02271991290/91/92/93/9445
or
- You may also write to cibnetbanking@svcbank.com.
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7. What are the security features of Corporate Internet Banking (CIB)?
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- The Internet banking portal of SVC, www.svcbank.com is a highly secure, verisign
certified site with the transaction data travelling encrypted via an SSL medium
(256-bit SSL tunnel)
- Login ID and Login Passwords
- Dual Factor authentication for effecting all financial transactions through usage
of transaction password and OTP-one time password
- Automatic Log Out after 15 minutes of inactivity.
- Personalized Assurance Message (PAM) when you register for CIB, you will be asked
to create a Personal Assurance Message. During login you should always check to
see that your Personal Assurance Message appears correctly. This will confirm that
you are dealing with a right CIB login page.
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8. Can CIB be made available to individual (Personal Banking) customers?
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No. Corporate Internet Banking as the name itself indicates is meant exclusively
for Corporate customers (non individuals). For individual customers Banc@Ease Personal
Internet Banking facility is separately available.
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9. Whether Accounts in any SVC Branch can be linked under Corporate Internet
Banking?
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Linking of Accounts in any SVC Branch is allowed under CIB
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10. What are the various features available for Corporates under CIB?
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- CIB Features:
- Account Details
- Balance Enquiry- Enables Corporate Users to check Real Time Account Balance
- Statement Enquiry-View or Download Account Statement in Excel or in Portable Document
Format (PDF)
- Advance Search enables to Query Transactions based on Transaction Amount or Cheque
Number or Transaction Type either Debit / Credit
- Request Details
- Stop Payment-Stop Payment requests are accepted on Real Time basis
- Cheque Book Request-Cheque Book requests are accepted in Offline mode. Cheque Book
needs to be collected from the corresponding Branch
- Demand Draft Request-Demand Draft requests are accepted in Offline mode. Demand
Draft needs to be collected from the corresponding Branch
- Transfer Funds
- Own SVC Account – Enables Funds Transfer between Linked SVC Accounts
- Other SVC Accounts - Enables Funds Transfer to Other SVC Bank Accounts
- Other Bank Accounts-NEFT- Enables Corporate Users to transfer funds to Other Bank
using RBI’s NEFT System
- Other Bank Accounts-RTGS- Enables Corporate Users to transfer funds to Other Bank
using RBI’s RTGS System
- Dash Board View -Instant View for all Alerts , Notifications & Pending Activities
- Single Window View for all Pending Requests-Single Window View has been provided
to Authorisers to view all Pending Requests awainting approval
- Access to multiple users with varied access rights-Corporates have the flexibility
to assign different roles and limits to their Corporate Users
- Mutli-level Approval workflow-Corporates have the flexibility to set the
number of approvers based on the transaction limits
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11. Is there any limit on the amount of funds that can be transferred
through Corporate Internet Banking (CIB)?
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Yes. There is a default limit of Rs. 5, 00,000 for CIB. You can specify user-level
and transaction-level limits. The fund transfer limit can be specified for all accounts
linked under CIB. You can also specify a fund transfer limit for each of your authorised
users too. This is similar to assigning Cheque signing powers to authorized signatories.
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12. What is Corporate ID?
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Corporate ID is a Customized ID provided to the Corporate during CIB registration.
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13. What is User ID?
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User ID is a Customized ID provided to every User accessing CIB. Details of Corporate
ID and User IDs are emailed to the registered Corporate Email Id on CIB registration.
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14. What happens if I forget my Corporate Net Banking User ID?
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If you forget the Corporate Internet Banking User ID, Request may be placed by sending
an email from the registered email ID to cibnetbanking@svcbank.com.
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15. What is the process to be followed in case a login/transaction password
has been forgotten?
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If you forget the password, you will need to apply for regeneration of login/transaction
password by submitting an application in Bank's approved format. Kindly approach
the nearest SVC branch for further assistance.
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16. When we login to CIB, I am getting an error "Access Denied",what
does it indicate?
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The most common reasons for such errors are:
- Corporate Login ID entered may be incorrect.
- User Login Id entered may be incorrect.
- Login Password is case-sensitive and may not have been entered in the same lower
or upper case.
- The account has not been accessed for more than 180 days.
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17. My Corporate Internet Banking access is locked, what do we do?
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In case a wrong login password is typed on more than three instances, the CIB access
is denied. To enable the access, please send an email to cibnetbanking@svcbank.com.
From your registered email ID.
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18. Is there any expiry period of login and transaction password?
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Expiry period of login password has been set to 180 days. However transaction password
expires every 90 days. Corporate Users will be prompted to set new password after
expiry period.
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19. We would like to give View only internet banking access to one of
our accountants/junior staff (who is not the authorized signatory). Is this possible?
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Yes, this is possible. The CIB registration form has options to define the USER
specific role ie; 'View Only' role
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20. How many number of users can be created for a corporate ?
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The Corporate needs to decide on the number of users for accessing its accounts
through Corporate Internet Banking. There are no restrictions on the total number
of users.
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21. How do I upgrade my current transaction limits?
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To upgrade your transaction limits, please follow the below mentioned process:
- Fill up a fresh application for CIB and submit the same to your base branch along
with the resolution in the Bank's approved format.
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22. We wish to avail CIB with transaction rights but at the same time
we want transactions to be authorized by more than one person. Is it possible in
CIB?
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Yes. The key security feature of CIB is the concept of maker and checker. Transactions
are created by one of the users called the maker and authorised by one or more called
the checker.The Corporate can decide on the number of approvers required for authorizing
the transactions for an amount above a specified range.
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23. How do I track my transactions under approval or waiting for my
approval?
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Transaction alerts are sent by SMS to the registered mobile number of the initiator
as well as the approver. Dash Board View has been provided at Approver Level which
is an Instant View for all Alerts, Notifications and Pending Transactions awaiting
approval.
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24. What do you mean by recall transactions?
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If a transaction is initiated by the initiator and he later realizes that the transaction
is not required anymore then before the first level of approval transaction can
be recalled and cancelled..
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25. Can the multiple level approval workflows be defined?
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Yes. CIB enables Corporates to give online access to multiple users with different
profile. It offers flexibility to have multiple users having access to a specific
set of accounts, with different transaction limits. Corporates have the flexibility
to set the number of approvers based on the transaction limits.
Eg. For 1.00 to 100000.00 - 1 approver
100000.00 to 9999999.99 - 2 approvers
The transaction will be processed once it has been approved by the final approver.
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26. What roles can be assigned to Corporate Users?
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Corporates have the flexibility to assign different roles and limits to their Corporate
Users.
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Role
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Access Rights
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Initiator
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User can Initiate Transactions within Assigned Initiator Limits
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Approver
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User can Authorise Transactions within Assigned Approval Limits
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View Only
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Default Access to only Balance Enquiry and Statement Enquiry Features |
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27. Can Restricted Feature Access and Account Access rights be given
to Corporate Users?
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A Corporate can decide whether to provide full access to all the linked accounts
or restricted access to its Corporate Users. A Corporate has the flexibility to
provide access to all features or restricted features to its Corporate Users.
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28. Whether there are timing restrictions for accessing CIB?
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CIB access is available 24/7. A Corporate has been given the flexibility to decide
on timing restrictions to access CIB, if required.
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29. Can an initiated transaction be authorized the next day?
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No. An initiated transaction has to be authorized on the same day, or else the transaction
gets timed out.
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30. Whether Transactions can be scheduled for a Later Date?
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Yes. Scheduling of Transactions to be processed on a later date has been provided
under CIB. If sufficient balance is not available before 12:00 noon on the scheduled
date, the transaction will be timed out.
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31. What can Corporate User do to protect his account and personal information
while banking online?
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Do and Don’ts of Protecting Account & Personal Information while Banking Online.
- Do not use the Save Password option on your computer.
- Do not write down your password or reveal it to anyone.
- Do Memorize your password. Your Netbanking Login ID and Login Password verifies
you when you begin an online banking session with SVC Bank.
- Do Change your password regularly. It's important to periodically change your password.
- Do remember to log-off after completion of Online Banking Transactions . You may
not always be at your own computer when you bank online. Therefore, it's important
to log-off when you're finished banking or leave the room for a few minutes while
in an open banking session. For your protection, SVC Bank automatically logs you
off after 15 minutes of inactivity.
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